Hello, Welcome to AnswerIQ.

We use AI to boost customer support agent productivity and reduce handling time.

100% automated ticket classification and 50% time-to response reduction for ThredUp

Thumbtack nets 640% ROI with Intelligent Triage Application

Republic Wireless uses AI to automatically resolve 25% of its tickets

Customers come to your business with questions and we help you provide the right answers.

How? Our AI technology automatically routes and classifies tickets, provides quick and accurate response recommendations for your agents, and automates common ticket responses. We use intelligent automation to mimic the decision making of your best agents.

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Illuminate Education
Touch of Modern

Speed up routing
and triage

We identify patterns in your agent responses to ensure incoming tickets get to the right team or agent, pronto. This way your best agents don’t have to spend their precious time on this process.

Reduce handle time with automated response

We enable you to automatically respond to tickets once you deem it appropriate based on chosen confidence criteria and comfort level. Automatic response allows agents to spend less time on recurring issues, and more time on problem solving for your customers.

Boost agent productivity with recommended response

After evaluating your closed tickets, we surface the top three recommended responses for new tickets. Agents pick the best one, personalize it, and send it along – it’s as easy as 1,2,3.

Why our customers love AnswerIQ:

“AnswerIQ enabled us to reduce our customer response time from three hours to three minutes, while re-assigning our 9-person triage team to value creating activities.”

Travis Oliver, Thumbtack

“AnswerIQ helps our agents focus on our customer interactions by getting the right topic in front of the right resource at the right time. It helps us improve the future by learning from the successes or failures of our past."

Sean Rivers, Director of Customer Service at Republic Wireless

“AnswerIQ’s Auto Response provides us with a cost-effective and powerful solution for providing our customers with answers to their most common questions and enables our agents with tools to be more agile in their interactions. This helps our team focus personal attention to our high priority customers."

Francesca Noli, VP of Marketing at Product Madness

What are you waiting for?

If you get over 10,000 tickets or have over 30 agents, we can bring your cost per ticket down by at least 25% within six months.

The Republic Wireless Case Study

Republic Wireless uses AI for 75 percent of tickets, which frees up support agents to do what they do best!

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Enhance Customer Service With Machine Learning

Download this guide to learn how you can improve success and lower costs throughout the customer lifecycle with machine learning.

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Essential Guide to Automating Customer Support

Download this guide to learn the key benefits of automating your customer service processes and how to find out if you're ready for automation.

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