Last November, GE acquired the AI-centric startup Wise.io to bolster its machine learningcapabilities. While Wise.io’s core competency was in machine learning, its main product focused on helping enterprises manage customer service requests. Maybe unsurprisingly, GE has now spun out Wise.io in a new company, SmartAssist.io, which will continue to expand the serviceand work with existing customers like Twilio, MailChimp, ZenDesk, Zenefits and others.
SmartAssist CEO Pradeep Rathinam tells me GE realized that it had acquired a very interesting product, but that it would take a dedicated team and funding to scale it.
Read full story here: https://techcrunch.com/2017/08/03/ge-spin-out-smartassist-io-raises-5m-series-a-for-its-ai-based-customer-service-platform/