Your agents want to focus on customer queries that require creativity and empathy. Instead, they spend a lot of valuable time sorting through incoming issues, performing repetitive tasks, or just replying to frequently asked questions. Use AI to automate such tasks and allow your agents to work smarter and faster.
Replace time-intensive. manual triaging practices with intelligent case classification and automated routing.
Single-click automation of repetitive processes that otherwise require agents to navigate multiple backend systems to execute.
An intelligent assistant that sources the right solution from multiple content repositories and presents it to your agents for faster resolution of customer queries.
AnsweriQ helped automate our customer service order cancellation process. What used to take 5 to 7 minutes of an agent's time now takes us 30 seconds. It integrates right with Zendesk, our CRM platform, and works across all channels when a customer emails, chats, or calls us.
Colin Crowley - VP of Customer Experience
Allow agents to handle customer queries with improved speed by automating the repetitive, time—taking aspects of serving customers.
Bring down handle times to lower your cost incurred on each customer request. Handle a growth in support requests without needing to overstaff.
Enable agents to focus on complex customer queries that require creative thinking and empathy, instead of handling manual tasks that take up their time.
Avoid manual errors that come with executing repetitive processes at scale by automating them, leading to a better customer experience.
Eliminate the need for agents to navigate between multiple backend systems and content repositories while responding to customers.
Macro usage at SeatGeek has increased 3x over since we started using AnsweriQ - making our operation more efficient and our responses more consistent, while also giving our agents more time to focus on complex customer needs.
David Harrison - CX Operations Analyst
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