Download AI 101: The Basics of Automation for Customer Support
AI 101: The Basics of Automation For Customer Support is a beginners’ guide to machine learning and AI for customer support. Download our guide to learn the basics of machine learning, why AI has become the new industry standard, and how this technology is changing customer support forever.
AI for customer support equips CXMs with the tools necessary to provide customers with helpful, speedy support. Improve resolution efficiency through assets such as:
automatic ticket triage
historically-proven recommended responses, and
no-touch ticket automation.
AnswerIQ is a turnkey solution which will help reduce cost per ticket by at least 25 percent within six months. It is used in the guide to illustrate the principles in action.