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Gear Up for the Holiday Season 2018 with AI-based E-commerce Support

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Dreamforce 2018 Highlights: What a Week!

5 Ways AI-Based Self Service Can Exceed Customer Expectations

5 Things Your Agents Can Do With 30% More Time Each Day

Free Vs Paid Users: A Guide to Customer Service Business Models

AI for Customer Support Managers Improves CSAT

How Your Triage May Be Costing Your Business More Than You Know

Tricks for Scaling Customer Support Using Email Templates

Strategy to Boost Customer Self-Service Channels

To Bot or Not? That is the Question.

Sorry Isn’t Enough—How Empathy & Education Drive Service Results

In Customer Support, it's not the Service That Fails, it's the Content. Let's Fix That.

How AI Increases Agent and Customer Happiness