NextGen CS leaders realize that customer experience is the game changer and Artificial Intelligence (AI) & Intelligent Process Automation (IPA) rule the roost of technologies and drive the game. The questions for most of them are:
- What is the potential landscape for automation using AI?
- Where to start and how to take baby steps?
- How to plan and justify investments in AI & Intelligent Process Automation (IPA)?
- What results to expect?