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Introducing Zero Contact Resolution (ZCR)

Solve customer service cases with zero agent touch
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Self Assist

Delivers real-time AI answers and deflections to customer queries using knowledge-base and eliminates case volume up to 25%.

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Robo Assist

Intelligent Automation using AI & RPA for solving process cases that require agents to access multiple internal & external systems.

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Auto Response

AI-based automated responses to resolve customer cases using email templates and macros.

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Why Zero Contact Resolution (ZCR) ?

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Reduce case volume

Reduce incoming case volume up to 25% using AI-based recommendations to incoming customer queries.

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Increase CSAT

Reliable, accurate and immediate resolution to cases with zero touch improves customer satisfaction, leads to higher NPS and LTV.

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Improve Agent Morale

Agents do not have to spend time on repetitive and mundane tasks allowing them to take up complex cases that need creativity and empathy.

Our Customers


Our Happy Customers

Travis Oliver Thumbtack

[AnswerIQ enabled us to reduce our customer response time from three hours to three minutes, while re-assigning our 9-person triage team to value creating activities.]

Our Happy Customers

Sean Rivers Director of Customer Service at Republic Wireless

[AnswerIQ helps our agents focus on our customer interactions by getting the right topic in front of the right resource at the right time. It helps us improve the future by learning from the successes or failures of our past.]

Our Happy Customers

Francesca Noli VP of Marketing at Product Madness

[AnswerIQ’s Auto Response provides us with a cost-effective and powerful solution for providing our customers with answers to their most common questions and enables our agents with tools to be more agile in their interactions. This helps our team focus personal attention to our high priority customers.]

What are you waiting for?

If you are looking for AI-based automation solutions to reduce cost, improve customer and agent experience and scale your customer service, reach out to us to understand how our solutions work and get a Cx AI automation potential assessment FREE.
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