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Introducing Zero Contact Resolution (ZCR)

Solve customer service cases with zero agent touch
Self Assist - Banner

Self Assist

Delivers real-time AI answers and deflections to customer queries using knowledge-base and eliminates case volume by up to 25%.

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Robo Assist

Intelligent Automation using AI & RPA to solve process cases that require agents to access multiple internal & external systems.

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Automated Response - Banner

Auto Response

AI-based automated responses to resolve customer cases using email templates and macros.

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Why Zero Contact Resolution (ZCR) ?

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Reduce case volume

Reduce incoming case volume up to 25% using AI-based recommendations to incoming customer queries.

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Increase CSAT

Reliable, accurate and immediate resolution to cases with zero touch improves customer satisfaction, leads to higher NPS and LTV.

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Improve Agent Morale

Agents do not have to spend time on repetitive and mundane tasks allowing them to take up complex cases that need creativity and empathy.

Our Customers

Expedia
Thumbtack-3
groupon
Twilio-1
Pinterest-1
Mailchimp
99Designs
Bigfish
SeatGeek
Barkbox
2Kgames

What Our Customers Say

David Harrison Cx Operations Analyst at SeatGeek

Macro usage at SeatGeek has increased 3x over since we started using AnsweriQ - making our operation more efficient and our responses more consistent, while also giving our agents more time to focus on complex customer needs. Our knowledge base has also gotten a lot more traction since agents can easily insert and link help center articles straight from the widget.

What Our Customers Say

Travis Oliver Thumbtack

AnswerIQ enabled us to reduce our customer response time from three hours to three minutes, while re-assigning our 9-person triage team to value creating activities.

What Our Customers Say

Sean Rivers Director of Customer Service at Republic Wireless

AnswerIQ helps our agents focus on our customer interactions by getting the right topic in front of the right resource at the right time. It helps us improve the future by learning from the successes or failures of our past.

What Our Customers Say

Gaby Manas Senior Manager, Customer Support at Wonolo

AnsweriQ helps us route our support cases with 90% accuracy via their auto-triage tool. Our average handle time has dropped 20% as a result!

What Our Customers Say

Francesca Noli VP of Marketing at Product Madness

AnswerIQ’s Auto Response provides us with a cost-effective and powerful solution for providing our customers with answers to their most common questions and enables our agents with tools to be more agile in their interactions. This helps our team focus personal attention to our high priority customers.

What are you waiting for?

If you are looking for AI-based automation solutions to reduce cost, improve customer and agent experience and scale your customer service, reach out to us to understand how our products work and get a Cx AI automation potential assessment FREE.
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