“AnswerIQ enabled us to reduce our customer response time from three hours to three minutes, while re-assigning our 9-person triage team to value creating activities.”
When your customers submit a question or issue that is covered in your knowledge base or discussed in forums, our AI for customer support solution will first recommend possible answers before ever creating a support ticket, which will reduce the incoming ticket volume.
Our AI customer service tool enables you to automatically respond to tickets once you deem it appropriate based on chosen confidence criteria and comfort level. Automatic response allows agents to spend less time on recurring issues, and more time on problem solving for your customers.
After evaluating your closed tickets, our AI for customer support tool surface the top three recommended responses along with supporting content from your knowledge base, for new tickets. Agents pick the best one, personalize it, and send it along!
by Pradeep Rathinam | Feb 11, 2019
by Pradeep Rathinam | Feb 06, 2019
by Pradeep Rathinam | Dec 17, 2018