Agent Assist is an intelligent assistant that plugs right into your existing CXM and helps your agents be more productive by connecting them to that content quickly. No matter where the ‘right’ solution lives—your knowledge base, templates, or forums—Agent Assist will source it and present it to your agents for speedier issue resolution.
With Agent assist an organisation can cover unto 80% of tickets and bring down the average handle time of the organisation
Onboarding becomes greatly simplified because new agents are trained with the most successful templates derived from historical resolution.
Agents no longer have to hunt through hundreds of macros for the best answer to a question
Thumbtack® is an online service that millions of customers use every day to find professionals such as plumbers, handymen, piano teachers, etc. to assist with specialized tasks. Thumbtack is able to handle over a million requests a year, with only a small pool of agents, because they use
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