Empower Your Support Team. Delight Your Customers.

Leverage the power of artificial intelligence to tackle routine tasks. Let your agents focus on what they love: creativity and customer connection.

100% automated ticket classification and 50% time-to-response reduction
Thumbtack nets 640% ROI with Automated Triage application
Republic Wireless uses AI to automatically resolve 25% of its tickets

Customers come to your business with questions, we help you provide the right answers.

AnswerIQ infographic

Answer customer questions up front

When your customers submit a question or issue that is covered in your knowledge base or discussed in forums, we will first recommend possible solutions before ever creating a support ticket.

Speed up routing and triage

We identify patterns in your agent responses to ensure incoming tickets get to the right team or agent, pronto. This way your best agents don’t have to spend their precious time on this process.

Reduce handle time with automated response

We enable you to automatically respond to tickets once you deem it appropriate based on chosen confidence criteria and comfort level. Automatic response allows agents to spend less time on recurring issues, and more time on problem solving for your customers.

Boost productivity with a recommended response and knowledge content

After evaluating your closed tickets, we surface the top three recommended responses along with supporting content from your knowledge base, for new tickets. Agents pick the best one, personalize it, and send it along!

MailChimp
Twilio
Republic
TredUp
Illuminate Education
Touch of Modern
Gusto
Issuu
Thumbtack
Segment
Why our customers love AnswerIQ:

“AnswerIQ enabled us to reduce our customer response time from three hours to three minutes, while re-assigning our 9-person triage team to value creating activities.”

Travis Oliver, Thumbtack

“AnswerIQ helps our agents focus on our customer interactions by getting the right topic in front of the right resource at the right time. It helps us improve the future by learning from the successes or failures of our past."

Sean Rivers, Director of Customer Service at Republic Wireless

“AnswerIQ’s Auto Response provides us with a cost-effective and powerful solution for providing our customers with answers to their most common questions and enables our agents with tools to be more agile in their interactions. This helps our team focus personal attention to our high priority customers."

Francesca Noli, VP of Marketing at Product Madness

What are you waiting for?

If you get over 10,000 tickets or have over 30 agents, we can bring your cost per ticket down by at least 25% within six months.

The Republic Wireless Case Study

Republic Wireless uses AI for 75 percent of tickets, which frees up support agents to do what they do best!

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Enhance Customer Service With Machine Learning

Download this guide to learn how you can improve success and lower costs throughout the customer lifecycle with machine learning.

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Essential Guide to Automating Customer Support

Download this guide to learn the key benefits of automating your customer service processes and how to find out if you're ready for automation.

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