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Scale your Customer Service with AI

AI that spans self service and single click agent automation

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Automate Information-Based and Process-Based CS cases

Zero Contact Resolution for Information-Based Cases

Provide real-time responses to customer queries without an agent's intervention. Deflect support cases through self-service and auto-response Al and achieve Zero Contact Resolution (ZCR).

Single Click Automation for Process-Based Cases

Use Al and RPA to automate complex CS processes that otherwise require agents to access multiple systems. Empower agents to resolve complex cases faster with Al-powered agent-assistance.

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Integrates seamlessly with your CXM software

  • Zendesk
  • SalesForce
  • ServiceNow
  • Microsoft Dynamics
  • Oracle

AnsweriQ enabled us to reduce our customer response time from three hours to three minutes, while re-assigning our 9-person triage team to value creating activities.

Travis Oliver - Director, Business Applications

How AnsweriQ's Al and RPA transforms your customer service

Lower Handle Times

Significantly reduce your Average Handle Time (AHT) through real-time Zero Contact Resolution, automation of complex support processes, and intelligent agent-assistance.

Decrease Case Volume

Deflect support cases through Al-powered self-service and bring down your overall case volume significantly.

Improve CSAT

Notice a marked improvement in customer satisfaction by making query resolution better and faster through intelligent self-service and automation.

Reduce Costs

Bring down your cost per ticket by avoiding expenses incurred on low-touch customer queries by automating their resolution.

Scale Customer Service

Avoid over-staffing your support team by removing agent-dependency on resolution of repetitive customer queries.

Boost Agent Productivity

Free up your agents' time and boost their morale by automatically resolving mundane, repetitive customer queries.

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Macro usage at SeatGeek has increased 3x over since we started using AnsweriQ - making our operation more efficient and our responses more consistent, while also giving our agents more time to focus on complex customer needs.

David Harrison - CX Operations Analyst

Intelligent Process Automation (IPA) is the application of Al in traditional RPA, making automation intelligent. Learn how IPA is transforming customer service and how you can get started with it.

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Trusted by CS leaders across industries

Sean River

Director, Operations Technology
Republic Wireless uses AnsweriQ to streamline case routing, automate responses and ultimately decrease average handle time by 50%.
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Harness the power of Al and RPA to transform your customer service

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