Reduce incoming case volume up to 25% using AI-based recommendations to incoming customer queries.
Reliable, accurate and immediate resolution to cases with zero touch improves customer satisfaction, leads to higher NPS and LTV.
Agents do not have to spend time on repetitive and mundane tasks allowing them to take up complex cases that need creativity and empathy.
[AnswerIQ enabled us to reduce our customer response time from three hours to three minutes, while re-assigning our 9-person triage team to value creating activities.]
[AnswerIQ helps our agents focus on our customer interactions by getting the right topic in front of the right resource at the right time. It helps us improve the future by learning from the successes or failures of our past.]
[AnswerIQ’s Auto Response provides us with a cost-effective and powerful solution for providing our customers with answers to their most common questions and enables our agents with tools to be more agile in their interactions. This helps our team focus personal attention to our high priority customers.]
Feb 11, 2019
Feb 06, 2019
Dec 17, 2018