Provide real-time responses to customer queries without an agent's intervention. Deflect support cases through self-service and auto-response Al and achieve Zero Contact Resolution (ZCR).
Use Al and RPA to automate complex CS processes that otherwise require agents to access multiple systems. Empower agents to resolve complex cases faster with Al-powered agent-assistance.
AnsweriQ enabled us to reduce our customer response time from three hours to three minutes, while re-assigning our 9-person triage team to value creating activities.
Travis Oliver - Director, Business Applications
Significantly reduce your Average Handle Time (AHT) through real-time Zero Contact Resolution, automation of complex support processes, and intelligent agent-assistance.
Deflect support cases through Al-powered self-service and bring down your overall case volume significantly.
Notice a marked improvement in customer satisfaction by making query resolution better and faster through intelligent self-service and automation.
Bring down your cost per ticket by avoiding expenses incurred on low-touch customer queries by automating their resolution.
Avoid over-staffing your support team by removing agent-dependency on resolution of repetitive customer queries.
Free up your agents' time and boost their morale by automatically resolving mundane, repetitive customer queries.
Macro usage at SeatGeek has increased 3x over since we started using AnsweriQ - making our operation more efficient and our responses more consistent, while also giving our agents more time to focus on complex customer needs.
David Harrison - CX Operations Analyst