“AnswerIQ enabled us to reduce our customer response time from three hours to three minutes, while re-assigning our 9-person triage team to value creating activities.”
Leverage the power of artificial intelligence to increase first contact resolution and reduce average handle time.
When your customers submit a question or issue that is covered in your knowledge base or discussed in forums, we will first recommend possible solutions before ever creating a support ticket.
We identify patterns in your agent responses to ensure incoming tickets get to the right team or agent, pronto. This way your best agents don’t have to spend their precious time on this process.
We enable you to automatically respond to tickets once you deem it appropriate based on chosen confidence criteria and comfort level. Automatic response allows agents to spend less time on recurring issues, and more time on problem solving for your customers.
After evaluating your closed tickets, we surface the top three recommended responses along with supporting content from your knowledge base, for new tickets. Agents pick the best one, personalize it, and send it along!
Republic Wireless uses AI for 75 percent of tickets, which frees up support agents to do what they do best!
Download this guide to learn how you can improve success and lower costs throughout the customer lifecycle with machine learning.
Download this guide to learn the key benefits of automating your customer service processes and how to find out if you're ready for automation.