“AnswerIQ enabled us to reduce our customer response time from three hours to three minutes, while re-assigning our 9-person triage team to value creating activities.”
Leverage the power of artificial intelligence to increase first contact resolution and reduce average handle time.
When your customers submit a question or issue that is covered in your knowledge base or discussed in forums, our AI for customer support solution will first recommend possible answers before ever creating a support ticket, which will reduce the incoming ticket volume.
AnswerIQ will accelerate routing and triage by identifying patterns in your agent responses to ensure incoming tickets get to the right team or agent, pronto. Our AI tools for customer service ensure that your best agents don’t have to spend their precious time on this process and results in a better customer experience.
We enable you to automatically respond to tickets once you deem it appropriate based on chosen confidence criteria and comfort level. Automatic response allows agents to spend less time on recurring issues, and more time on problem solving for your customers.
After evaluating your closed tickets, we surface the top three recommended responses along with supporting content from your knowledge base, for new tickets. Agents pick the best one, personalize it, and send it along!
by Pradeep Rathinam | Sep 06, 2018
by Pradeep Rathinam | Aug 29, 2018