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Assist your agents with AI, while automating routine tasks.

Leverage the power of artificial intelligence to increase first contact resolution and reduce average handle time.

100% automated ticket classification and 50% time-to-response reduction

Thumbtack nets 640% ROI with Automated Triage application
Republic Wireless uses AI to automatically resolve 25% of its tickets

Customers come to your business with questions, we help you provide the right answers.

How AI for Customer Service Works

Reduce ticket volume

When your customers submit a question or issue that is covered in your knowledge base or discussed in forums, our AI for customer support solution will first recommend possible answers before ever creating a support ticket, which will reduce the incoming ticket volume.

Automate triage

AnswerIQ will accelerate routing and triage by identifying patterns in your agent responses to ensure incoming tickets get to the right team or agent, pronto. Our AI tools for customer service ensure that your best agents don’t have to spend their precious time on this process and results in a better customer experience.

Reduce handle time

We enable you to automatically respond to tickets once you deem it appropriate based on chosen confidence criteria and comfort level. Automatic response allows agents to spend less time on recurring issues, and more time on problem solving for your customers.

Boost productivity

After evaluating your closed tickets, we surface the top three recommended responses along with supporting content from your knowledge base, for new tickets. Agents pick the best one, personalize it, and send it along!

MailChimp
Twilio
Republic
TredUp
Illuminate Education
Touch of Modern
Gusto
Issuu
Thumbtack
Segment
99 Designs
Take2Games
Why our customers love AnswerIQ:

“AnswerIQ enabled us to reduce our customer response time from three hours to three minutes, while re-assigning our 9-person triage team to value creating activities.”

Travis Oliver, Thumbtack

“AnswerIQ helps our agents focus on our customer interactions by getting the right topic in front of the right resource at the right time. It helps us improve the future by learning from the successes or failures of our past."

Sean Rivers, Director of Customer Service at Republic Wireless

“AnswerIQ’s Auto Response provides us with a cost-effective and powerful solution for providing our customers with answers to their most common questions and enables our agents with tools to be more agile in their interactions. This helps our team focus personal attention to our high priority customers."

Francesca Noli, VP of Marketing at Product Madness

What are you waiting for?

If you get over 20,000 tickets or have over 50 agents, we can bring your cost per ticket down by at least 25% within six months.

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