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Transform your customer service with AI

AI that spans self service and single click agent automation

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Trusted by customer service leaders

Colin Crowley

VP of Customer Experience, Freshly
See how Freshly uses AnsweriQ to automate its order cancellation process for agents and reduce handle times by 90%.
Read Freshly's story

Intelligent automation of customer service with AI

Zero Contact Resolution for information cases

Provide real-time responses to customer queries without an agent's intervention. Deflect support cases through self-service and auto-response Al and achieve Zero Contact Resolution (ZCR).

Single Click Automation for process cases

Use Al and RPA to automate complex CS processes that otherwise require agents to access multiple systems. Empower agents to resolve complex cases faster with Al-powered agent-assistance.

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Integrates seamlessly with your CXM software

  • Zendesk
  • SalesForce
  • ServiceNow
  • Microsoft Dynamics
  • Oracle

AnsweriQ helped automate our customer service order cancellation process. What used to take 5 to 7 minutes of an agent's time now takes us 30 seconds. It integrates right with Zendesk, our CRM platform, and works across all channels when a customer emails, chats, or calls us.

Colin Crowley - VP, Customer Experience

How AnsweriQ's Al and RPA transforms your customer service

Lower handle times

Significantly reduce your Average Handle Time (AHT) through real-time Zero Contact Resolution, automation of complex support processes, and intelligent agent-assistance.

Decrease case volume

Deflect support cases through Al-powered self-service and bring down your overall case volume significantly.

Improve CSAT

Notice a marked improvement in customer satisfaction by making query resolution better and faster through intelligent self-service and automation.

Reduce costs

Bring down your cost per ticket by avoiding expenses incurred on low-touch customer queries by automating their resolution.

Scale customer service

Avoid over-staffing your support team by removing agent-dependency on resolution of repetitive customer queries.

Boost agent productivity

Free up your agents' time and boost their morale by automatically resolving mundane, repetitive customer queries.

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Macro usage at SeatGeek has increased 3x over since we started using AnsweriQ - making our operation more efficient and our responses more consistent, while also giving our agents more time to focus on complex customer needs.

David Harrison - CX Operations Analyst

Intelligent Process Automation (IPA) is the application of Al in traditional RPA, making automation intelligent. Learn how IPA is transforming customer service and how you can get started with it.

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Harness the power of Al and RPA to transform your customer service

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