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Gamers don't pause for answers.
Is your support team ready?

Gamers are passionate people and they are early adopters of new releases and updates. Great for your bottom line but hard on your support team. You probably receive thousands of support tickets every day, and while response times do vary, there's no "pause" button in the world of gaming. So, how does your support team scale?

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Rapid Support Response

At AnswerIQ, our unique approach to automating the more straightforward support functions has helped gaming companies like 2K Games, Rockstar Games, Machine Zone, and Product Madness, to reduce inbound ticket volume by as much as 30%. This frees up agents to focus on the more complex, nuanced requests that come in and benefit most from a personal touch. It also saves thousands of dollars every day.

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Specifically, we help gaming companies:

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    Deflect as much as 30% of incoming tickets, making zero contact resolution a reality

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    Eliminate backlog, especially during product launches and updates!

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    Prioritize VIP customers and ensure they are getting top-notch service every time

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    Assist agents with the tools and templates to expedite first contact response

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“AnswerIQ’s Auto Response provides us with a cost-effective and powerful solution for providing our customers with answers to their most common questions and enables our agents with tools to be more agile in their interactions. This helps our team focus personal attention to our high priority customers."

Francesca Noli, VP of Marketing at Product Madness

Find out how one gaming company uncovered hidden revenue within weeks of partnering with AnswerIQ

Read Success Story