Analytics Assessment Tools
The power of AnswerIQ stems from the full product suite working collectively to deliver a holistic view of your support organization efficiency, including a content gap analysis. Most support teams have a general sense of things like average handle time and backlog/number of tickets in the queue. That said, the majority of support teams don’t have a strong sense of how their communications resonate with customers, where there may be gaps in the content repository, or even how redundant templates may be affecting the most accurate exchanges. That’s where you need customer experience assessment tools. And that’s where we step in.
AnswerIQ has developed a unique analytics dashboard that works alongside our solution set to identify gaps and redundancies in your organization’s templates and knowledge base; pinpointing where resolution is not as efficient as it can be.