AnswerIQ Blog

Artificial intelligence (AI) technology for customer support is the next big technological breakthrough your company is disregarding as a “fad.” Think of AI for customer service akin to cloud for IT — it’s now synonymous. Automation is changing how support tickets are routed and resolved and is creating greater company efficiency and customer satisfaction.

As with any emerging technology, not everyone is immediately convinced of the practical, day-to-day benefits of artificial intelligence. However, familiarizing your team with AI is easy, and starts with some key conversations with your CFO.

On Tuesday, GE Digital announced that it had entered into a definitive agreement to acquire machine learning technology company Wise.io.  The acquisition will enable GE Digital to further accelerate development of advanced machine learning and data science offerings on the Predix platform. The Wise.io technology deepens GE’s machine learning stack and the team will spearhead innovative solutions in GE’s vertical markets to develop intelligent systems offerings.

Solving a business-critical question with off-the-shelf predictive analytics applications is the most straightforward path to deriving actionable insight and value from your company’s data. Predicting which customer is likely to churn or which lead is most likely to close can help you prioritize your business practices, bringing a personalized-level of attention to your customers and improve the bottom line. But in making your buying decisions there are a number of important questions to consider.

1. How long will it take to implement?