Our Mission

Our mission is to help your business provide customers with the right answer. Easier said than done, right? Your Customer Support Team is on the frontlines of customer experience. So, we do everything in our power to help you provide answers to customer questions with speed and accuracy (not to mention a little human compassion).

To do this, we leverage the most advanced natural language processing techniques, sophisticated algorithms, artificial intelligence, and common sense.

We believe in improving the future by learning from the past. We’re not a lightweight chat bot or rules-based AI system that quickly breaks. Instead, our A.I. learns from your agent’s expertise, combs through all your closed tickets, confidently predicts where each ticket should be routed, provides recommended responses, AND automates routine tickets.

We want to be your partner for the long run.

Meet the Team

The team that makes the magic happen:

Join us at AnswerIQ!

We are always looking for fresh ideas and new perspectives to join our team. If you enjoy challenges and thinking big check out our openings below and reach out to us.

View job openings

Board of Directors

  • Amit Mital, Director

    Amit Mital is the CEO of Kernel Labs. He is also an active investor in several startups in the Bay Area and in Seattle, as well as a mentor and advisor to entrepreneurs. As a Corporate Vice President at Microsoft and Chief Technology Officer at Symantec, Mital established a history of building world-class teams, driving disruptive innovation, and delivering business results. Mital has a passion for scenarios that leverage Big Data and Machine Learning technologies.

  • S. Somasegar, Director

    Soma is a Managing Director at Madrona Venture Group, focusing on ML/AI, Intelligent Apps, Developer Platforms, and VR/AR. Prior to joining Madrona, Soma had a successful twenty-seven year long career with Microsoft where he most recently was Corporate Vice President of the Developer Division and the executive sponsor for the Microsoft Global R&D Centers. Soma has long been an angel investor in a wide range of technology start-ups both in the U.S. and internationally.

  • Jeff Erdhardt, Director

    Jeff Erhardt currently leads the intelligent systems effort on behalf of GE. He joined the company via the acquisition of Wise.io, a machine learning platform company, where he was CEO. Jeff has nearly 20 years building and running data-driven organizations, and has extensive operating experience at both high-growth private companies and large public enterprises. He has managed global organizations and has extensive business experience in Asia and Europe, including leadership of multi-billion dollar international transactions. He began his career as a technologist at Advanced Micro Devices, where he founded and ran one of that industry’s first organizations to use large-scale data and advanced analytics to systematically drive new technology development and manufacturing. Before joining Wise, Jeff was COO at Revolution Analytics, where he built the company into the leading disruptive provider of advanced analytics prior to its acquisition by Microsoft. Jeff holds more than 30 patents, an engineering degree from Cornell, and an MBA from the Wharton School.

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