Our mission is to help your business provide customers with the right answer. Easier said than done, right? Your Customer Support Team is on the frontlines of customer experience. So, we do everything in our power to help you provide answers to customer questions with speed and accuracy (not to mention a little human compassion).
To do this, we leverage the most advanced natural language processing techniques, sophisticated algorithms, artificial intelligence, and common sense.
We believe in improving the future by learning from the past. We’re not a lightweight chat bot or rules-based AI system that quickly breaks. Instead, our A.I. learns from your agent’s expertise, combs through all your closed tickets, confidently predicts where each ticket should be routed, provides recommended responses, AND automates routine tickets.
The team that makes the magic happen:
Pradeep Rathinam (Paddy) has 25+ years of experiences in the high-tech industry with a track record of building successful businesses. He was the CEO of Aditi Technologies where he grew the company and executed a successful sale to Symphony Teleca and Harman International. Prior to Aditi, he spent 12 years at Microsoft in various roles and was a General Manager. Paddy is actively involved with software community and startups in Seattle, he currently serves as the President of Tie Seattle. He also serves on the board of Washington Technology Association and on the advisory board of several startups in Seattle.
Prashant Luthra has 20+ years of high-tech industry experience developing embedded, desktop, mobile and enterprise web products. Prior to founding AnswerIQ, he was CTO and part of the founding team that incubated TalentWise, a leading HR enterprise software company focusing on hiring process management solutions. Talentwise was acquired by Sterling Talent Solutions in 2016.
Aswin Natarajan is VP Engineering at AnswerIQ and is heading our product and engineering team in India. Prior to AnswerIQ, Aswin was the head of engineering and a founding employee at Jumbotail, a wholesale e-commerce startup in India where he helped build their engineering organization and products from scratch. Prior to that he was heading the Machine Learning engineering team in Amazon, Bangalore where he worked on highly-scalable implementations of machine learning and big data processing algorithms for the AWS cloud ML platform as well as different ML applications for Amazon like predictive help, targeted marketing etc. Aswin has also been part of Amazon's customer service technology team. Aswin has a BE in Computer Science from BITS Pilani and an MBA from IIM Bangalore.
Matt Van Loan leads sales efforts at AnswerIQ. He brings 10+ years of experience building and managing global customer centric sales teams in both SaaS and online advertising for companies like Zendesk, Autopilot and Pipefy. His primary focus has been helping customer support organizations to rapidly scale through the adoption of innovative technology. Working out of our San Francisco office, Matt also consults for Silicon Valley startups and mentors in his free time.
Kaitlyn Bate is a seasoned product leader and has spent 10+ years in the high-tech/SaaS space. Prior to joining AnswerIQ, Kaitlyn spent 10 years at Sterling Talent Solutions, formerly TalentWise, and held a variety of roles including Account Management and Technical Product Management. Kaitlyn is passionate about using technology to create delightful user experiences and is an excellent customer and partner advocate. Kaitlyn has a BA in Communications from WSU and an MBA from the University of Washington.
De Meng heads the data science team and leads the core R&D efforts at AnswerIQ. He is also an Affiliated Assistant Professor in the Electrical and Computer Engineering Department at the University of Washington. He is an expert in large-scale distributed algorithms, optimization theory and applications, statistical learning, and network science. He has worked with industry labs and product teams including Microsoft Azure Machine Learning, IBM Research and Mitsubishi Electric Research Labs. He holds a Master degree in Applied Mathematics and a PhD in optimization and machine learning from the University of Washington.
Ramya Shreekanth is the Director of HR for AnswerIQ. She started her career as a lecturer in an engineering college and her recruitment career with Symphony Services. She then worked for Yodlee Infotech, Yahoo!, Intuit Technologies, Amazon Development Centre, Uber and Hike prior to joining AnswerIQ. At Amazon, she built the Core Machine Learning team from the scratch and at Uber, she built the Engineering team both in Hyderabad and Bangalore from the scratch. She has a BE in Electronics and Instrumentation from RV College of Engineering and PGDHRM from Symbiosis Centre.
Shivam Gargshya is a Software Engineer at AnswerIQ working on the distributed and scalable infrastructure. Previously he worked at Microsoft India Pvt. Ltd Hydrabad with their Dynamics CRM team as a Software Developer. He received his BS in Computer Engineering from Malviya National Institute of Technology Jaipur. His interests include building distributed and scalable systems, machine learning, artificial intelligence and distributed algorithms.
Shristi Parmanandka is a Backend Engineer at AnswerIQ. Post completing her Post Graduate degree in Computer Applications from the National Institute of Technology, Durgapur, she worked on an enterprise facing product in the customer onboarding and training domain. She is enthusiastic about SaaS products and is driven to build revolutionary systems that impact to bring down effort and enhance user experience.
Abid Hussain is a Frontend Engineer at AnswerIQ. Previously, Abid was with Freshdesk working as a UI developer. He loves all things javascript and strongly believes that simple yet functional user experience should be the heart and soul of a great product. He graduated from Jawaharlal Nehru Technological University Kakinada majoring in Information Technology.
Vineet Gupta is an experienced product and business professional. Prior to joining AnswerIQ, he worked in multiple roles in the technology industry as a mobile app developer, consultant and product manager. He has a rich experience of building and transforming products of varying scale and complexity. He holds an engineering degree from BITS-Pilani and an MBA from IIM Bangalore.
Shivam Saxena is a Dev Ops Engineer at AnswerIQ. Previously he worked at Boomerang Commerce as a Software Development Engineer. He completed his B-Tech from NIT Silchar. His interests are exploring new technologies and domains.
Rakshit Sharma is a machine learning enthusiast. Before joining AnswerIQ, he and his co-founders founded Pucho technologies which was also a Q&A platform for local language speakers in India. He has an MS in computer science from IIT Kanpur. He’s interested in the theoretical aspects of machine learning along with mastering the engineering problem associated with the scale of data in industry.
Shubham Jain is a backend software developer at AnswerIQ. Previously, worked at Walmart Labs in a similar role. In his free time, he likes to read Fantasy novels, play Playstation games and listen to music and is glad to chat about any of them.
Gianfranco Vinci is a Sales Development Rep at AnswerIQ. He joins us from Webgility where he excelled in sales development. In his free time he follows his favorite soccer team "Juventus" love to cook delicious Italian dishes.
We are always looking for fresh ideas and new perspectives to join our team. If you enjoy challenges and thinking big check out our openings below and reach out to us.
Amit Mital is the CEO of Kernel Labs. He is also an active investor in several startups in the Bay Area and in Seattle, as well as a mentor and advisor to entrepreneurs. As a Corporate Vice President at Microsoft and Chief Technology Officer at Symantec, Mital established a history of building world-class teams, driving disruptive innovation, and delivering business results. Mital has a passion for scenarios that leverage Big Data and Machine Learning technologies.
Soma is a Managing Director at Madrona Venture Group, focusing on ML/AI, Intelligent Apps, Developer Platforms, and VR/AR. Prior to joining Madrona, Soma had a successful twenty-seven year long career with Microsoft where he most recently was Corporate Vice President of the Developer Division and the executive sponsor for the Microsoft Global R&D Centers. Soma has long been an angel investor in a wide range of technology start-ups both in the U.S. and internationally.
Jeff Erhardt currently leads the intelligent systems effort on behalf of GE. He joined the company via the acquisition of Wise.io, a machine learning platform company, where he was CEO. Jeff has nearly 20 years building and running data-driven organizations, and has extensive operating experience at both high-growth private companies and large public enterprises. He has managed global organizations and has extensive business experience in Asia and Europe, including leadership of multi-billion dollar international transactions. He began his career as a technologist at Advanced Micro Devices, where he founded and ran one of that industry’s first organizations to use large-scale data and advanced analytics to systematically drive new technology development and manufacturing. Before joining Wise, Jeff was COO at Revolution Analytics, where he built the company into the leading disruptive provider of advanced analytics prior to its acquisition by Microsoft. Jeff holds more than 30 patents, an engineering degree from Cornell, and an MBA from the Wharton School.
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