Automated Response

Automating responses with zero-touch from agents is the ultimate goal for most businesses as there is no human cost attached to handling the ticket. After a period of studying tickets, AI can begin automatically responding to tickets and issues like refunds, password resets, package tracking, and other common tickets, prime for automation. Once the AI system has reached a predetermined confidence threshold (usually 70 percent or more) it can begin automating tickets, relieving agents from repetitive tasks, and enabling them to spend more time offering individualized customer care.

By sifting through or “mining” ticket history data, machine learning organizes and finds relationships between all of the seemingly disparate pieces of data—relationships that predictive analytics engines can then use to intelligently optimize your existing workflows. Future tickets can be routed automatically and with great precision to the agents with the ability to close them in the least amount of time.

Automated Response product by AnswerIQ

Key Benefits of Automated Response

Free Up Your Agents

Relieve agents from handling recurring issues or repetitive tickets. Automatic Response lets agents do what they do best: provide empathetic, human support.

Shave Time Off Routing Routines

With Automated Response you can deliver increasingly efficient support processes that can scale with your company’s future growth.

No-Touch Response

Automatic Response provides customers with answers they need quickly, efficiently, and automatically. Zero lag means greater customer satisfaction.

Up & Running Fast

The AnswerIQ machine learning algorithm delegates certain tickets to Automated Response, answering customer queries without ever having to touch an agent.

Tackle Common Issues, Fast

Password resets, standard refunds, tracking packages, and other regular resolutions are subject to Automatic Response. Up to 30% of tickets can be resolved right from the queue.

Easy integration

There is no engineering work required to set up Automated Response. The app plugs right into your existing CXM and begins to work with your existing content and templates.

Customer Success Stories

A leading e-commerce platform where millions of customers worldwide shop for great deals receives support tickets ranging from simple inquiries about products, services, and policies to complex questions about coupon redemptions, rescheduling appointments, cancellations, and refunds. This company uses artificial intelligence to automate responses for complex scenarios such as refunds. The AI system processes a refund request without human involvement by retrieving order details and automatically applying relevant business rules as per the refund policy.