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When a customer contacts support to learn the status of an order
When a customer requires password reset assistance
When a customer needs to cancel an order for any reason

Benefits of Chatbot

Fast

Ability to respond within fraction of second leads to improved customer satisfaction and lower handle time

Scalable

Bots once trained can be replicated non linearly with very little training cost

Reliable

Bots provide 24x7 instant customer support so that servicing the customer does not have to be time bound

What Our Customers Say

David Harrison Cx Operations Analyst at SeatGeek

Macro usage at SeatGeek has increased 3x over since we started using AnsweriQ - making our operation more efficient and our responses more consistent, while also giving our agents more time to focus on complex customer needs. Our knowledge base has also gotten a lot more traction since agents can easily insert and link help center articles straight from the widget.

What Our Customers Say

Travis Oliver Thumbtack

AnswerIQ enabled us to reduce our customer response time from three hours to three minutes, while re-assigning our 9-person triage team to value creating activities.

What Our Customers Say

Sean Rivers Director of Customer Service at Republic Wireless

AnswerIQ helps our agents focus on our customer interactions by getting the right topic in front of the right resource at the right time. It helps us improve the future by learning from the successes or failures of our past.

What Our Customers Say

Francesca Noli VP of Marketing at Product Madness

AnswerIQ’s Auto Response provides us with a cost-effective and powerful solution for providing our customers with answers to their most common questions and enables our agents with tools to be more agile in their interactions. This helps our team focus personal attention to our high priority customers.