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AnswerIQ in the News

GeekWire: GE spin-out SmartAssist raises $5M from Madrona to bolster customer support technology with AI

A new Seattle-based artificial intelligence startup just raised cash to help companies improve their customer support processes.

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TechCrunch: GE spin-out SmartAssist.io raises $5M Series A for its AI-based customer service platform

Last November, GE acquired the AI-centric startup Wise.io to bolster its machine learning capabilities. While Wis e.io’s core competency was in machine learning, its main product focused on helping enterprises manage customer service requests. Maybe unsurprisingly, GE has now spun out Wise.io in a new company, SmartAss ist.io, which will continue to expand the service and work with existing customers like Twilio, MailChimp, ZenDesk, Zenefits and others. Read More

Topics: In the News, TechCrunch

SmartAssist.io Announces $5 million Series A from Madrona Venture Group to Apply AI at Scale to Customer Support

Seattle, WA August 3rd,  2017 - SmartAssist.io, an AI-powered service for customer support, today announced Series A financing of $5 million from Madrona Venture Group. The company offers an artificial intelligence service to resolve customer support tickets to increase efficiency and accuracy while reducing costs. The company, led by CEO Pradeep Rathinam and CTO Prashant Luthra, leverages the customer support intelligence service of Wise.io, which was acquired by GE Digital last year, and is at the core of the new entity.  GE Ventures holds an equity position in SmartAssist.

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Topics: Press Release