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Deflect customer queries with self-service AI

67% of customers prefer self-service over speaking to a company representative. Use AI-powered chatbots, self-service submission forms, and email auto responses to instantly connect them to relevant support content, regardless of the channel they’re on.

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AnsweriQ’s range of AI self-service solutions

  • Deflection Bot

    Customer service chatbot

  • Self-Assist

    Self-service submission form

  • Auto Response

    Automated replies to emails

Deflection Bot

Customer service chatbot

Conversational AI for customer service

Provide a conversational self-service experience on your existing chat platform

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Self-service submission form

Deflect queries through knowledge article suggestions

Resolve customer queries on your support center using intuitive submission forms

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Auto Response

Automated replies to emails

Resolve email cases without human intervention

Automate responses to repetitive email queries with high confidence.

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Cases solved


Customers served


Cost saved

AnsweriQ’s Auto Response provides us with a cost-effective and powerful solution for providing our customers with answers to their most common questions. This helps our team focus personal attention to our high priority customers.

Francesca Noli - VP of Marketing

Enable self-service across all channels

Start solving customers’ queries instantly across email, chat, and web without the need for an agent to step in.

Lower incoming case volume

Bring down case volume by up to 20% by allowing customers to find answers without contacting a human agent.

Reduce support costs

Eliminate the costs incurred on dealing with repetitive, low-touch customer queries by resolving them before a case is created.

Get started without delay

Deploy the self-service solution as soon as a week from now. Avoid the need to create additional content before setup by using your existing Knowledge Base content to get started.

Self-service powered by AI and NLP

Leverage state-of-the-art AI and NLP models to match customers’ queries to relevant content on your knowledge base and other content repositories.

Improve CSAT scores

Boost customer satisfaction rates by significantly lowering response times for repetitive queries.

Trusted self-service solution for top enterprises

Start your journey towards AI-powered self-service today

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