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Make agents more efficient using AI

Your agents want to focus on customer queries that require creativity and empathy. Instead, they spend a lot of valuable time sorting through incoming issues, performing repetitive tasks, or just replying to frequently asked questions. Use AI to automate such tasks and allow your agents to work smarter and faster.

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AnsweriQ's range of agent AI solutions

  • Auto Triage

    Auto classification for triage

  • Robo Assist

    Single-click process automation

  • Agent Assist

    Knowledge recommendation

Auto Triage

Auto classification for triage

Classify and route cases using AI

Replace time-intensive. manual triaging practices with intelligent case classification and automated routing.

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Robo Assist

Single-click process automation

Automate complex, time-consuming processes with a single click

Single-click automation of repetitive processes that otherwise require agents to navigate multiple backend systems to execute.

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Agent Assist

Knowledge recommendation

Quickly connect agents to relevant macro content

An intelligent assistant that sources the right solution from multiple content repositories and presents it to your agents for faster resolution of customer queries.

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17M+

Tickets triaged

2M+

Cases assisted

400K+

Hours saved

AnsweriQ helped automate our customer service order cancellation process. What used to take 5 to 7 minutes of an agent's time now takes us 30 seconds. It integrates right with Zendesk, our CRM platform, and works across all channels when a customer emails, chats, or calls us.

Colin Crowley - VP of Customer Experience

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Boost agent productivity

Allow agents to handle customer queries with improved speed by automating the repetitive, time—taking aspects of serving customers.

Reduce support costs

Bring down handle times to lower your cost incurred on each customer request. Handle a growth in support requests without needing to overstaff.

improve agent moral

Improve agent morale

Enable agents to focus on complex customer queries that require creative thinking and empathy, instead of handling manual tasks that take up their time.

Improve support efficiency

Avoid manual errors that come with executing repetitive processes at scale by automating them, leading to a better customer experience.

Reduce backend clutter

Eliminate the need for agents to navigate between multiple backend systems and content repositories while responding to customers.

Macro usage at SeatGeek has increased 3x over since we started using AnsweriQ - making our operation more efficient and our responses more consistent, while also giving our agents more time to focus on complex customer needs.

David Harrison - CX Operations Analyst

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Assisting agents at leading enterprises

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  • SeatGeek logo-1
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  • product madness logo
  • wonolo logo

Help your agents perform to their potential

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