Your agents want to focus on customer queries that require creativity and empathy. Instead, they spend a lot of valuable time sorting through incoming issues, performing repetitive tasks, or just replying to frequently asked questions. Use AI to automate such tasks and allow your agents to work smarter and faster.
Single-click automation of repetitive processes that otherwise require agents to navigate multiple backend systems to execute.
An intelligent assistant that sources the right solution from multiple content repositories and presents it to your agents for faster resolution of customer queries.
AnsweriQ helped automate our customer service order cancellation process. What used to take 5 to 7 minutes of an agent's time now takes us 30 seconds. It integrates right with Zendesk, our CRM platform, and works across all channels when a customer emails, chats, or calls us.
Colin Crowley - VP of Customer Experience