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Benefits of Agent Assist

Reduce handle time

With Agent assist an organization can cover upto 80% of cases and bring down the average handle time of the organization.

Reduce training cost

Onboarding becomes greatly simplified because new agents are trained with the most successful templates derived from historical resolution.

Improve agent satisfaction

Agents no longer have to hunt through hundreds of macros for the best answer to a question.

What Our Customers Say

David Harrison Cx Operations Analyst at SeatGeek

Macro usage at SeatGeek has increased 3x over since we started using AnsweriQ - making our operation more efficient and our responses more consistent, while also giving our agents more time to focus on complex customer needs. Our knowledge base has also gotten a lot more traction since agents can easily insert and link help center articles straight from the widget.

What Our Customers Say

Sean Rivers Director of Customer Service at Republic Wireless

AnswerIQ helps our agents focus on our customer interactions by getting the right topic in front of the right resource at the right time. It helps us improve the future by learning from the successes or failures of our past.

What Our Customers Say

Gaby Manas Senior Manager, Customer Support at Wonolo

AnsweriQ helps us route our support cases with 90% accuracy via their auto-triage tool. Our average handle time has dropped 20% as a result!

What Our Customers Say

Francesca Noli VP of Marketing at Product Madness

AnswerIQ’s Auto Response provides us with a cost-effective and powerful solution for providing our customers with answers to their most common questions and enables our agents with tools to be more agile in their interactions. This helps our team focus personal attention to our high priority customers.