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Video Case Studies

Sean River

Director, Operations Technology
Republic Wireless uses AnsweriQ to streamline case routing, automate responses and ultimately decrease average handle time by 50%.
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Written Case Studies

Thumbtack nets 640% ROI with Intelligent Triage Application.

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100% automated case classification and 50% time-to response reduction for ThredUp.

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Product Madness finds hidden revenue and resolves 1000's of purchase issues.

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Our Customers

SeatGeek
Barkbox
MachineZone
2Kgames
Thumbtack-3
groupon
Twilio-1
Expedia
Pinterest-1
Mailchimp
99Designs
Bigfish

What Our Customers Say

David Harrison Cx Operations Analyst at SeatGeek

Macro usage at SeatGeek has increased 3x over since we started using AnsweriQ - making our operation more efficient and our responses more consistent, while also giving our agents more time to focus on complex customer needs. Our knowledge base has also gotten a lot more traction since agents can easily insert and link help center articles straight from the widget.

What Our Customers Say

Travis Oliver Thumbtack

AnswerIQ enabled us to reduce our customer response time from three hours to three minutes, while re-assigning our 9-person triage team to value creating activities.

What Our Customers Say

Sean Rivers Director of Customer Service at Republic Wireless

AnswerIQ helps our agents focus on our customer interactions by getting the right topic in front of the right resource at the right time. It helps us improve the future by learning from the successes or failures of our past.

What Our Customers Say

Francesca Noli VP of Marketing at Product Madness

AnswerIQ’s Auto Response provides us with a cost-effective and powerful solution for providing our customers with answers to their most common questions and enables our agents with tools to be more agile in their interactions. This helps our team focus personal attention to our high priority customers.