Deflection Bot uses AI and NLP to understand the customer's exact intent
For information cases, the Bot displays the most relevant articles from your content repositories and/or your pre-defined workflows
For process cases, the Bot identifies and automates the relevant process applicable to the customer's request (for ex: order cancellation and refund)
If the Deflection Bot solves the customer's query, they can close their request
If the customer needs more help, their query is shared with an agent
Use self-service AI to connect customers to the right answers instantly by providing ML-powered article suggestions for each query. Display relevant answers from your content repositories within the Deflection Bot to deflect incoming cases or automatically connect customers to an agent if they still need help.
Many incoming chat requests require your agents to execute time-taking, repetitive back-end processes while navigating between multiple systems. Automate resolution of such requests from within the chat interface using AnsweriQ's integrated Intelligent Process Automation (IPA) and bring down the average resolution time drastically.
Deflection Bet's article recommendations are run on complex AI and ML models that train and improve themselves over time, based on your customers' feedback.
Allow your customers to find the right answers irrespective of whether they reside on your Knowledge Base, FAQs, website, or any other repository.
Define and modify your custom workflows to give customers a seamless experience while interacting with the Deflection Bot.
Interactive dashboard with powerful metrics such as Average Handle Time, Self-Service Rate, Chat Volume Reduction, and Cost Savings so you can measure and tweak the performance of the Deflection Bot.
Setup is fast and easy and requires minimal effort from your engineering team. The implementation is handled completely by us, so you can focus on serving your customers well.
Customize the Deflection Bot to reflect your brand guidelines and drive higher engagement with your customers.