Repetitive processes in customer service can cost your team a lot of time and mundane effort. Automate them with a single click to scale your support effortlessly.
AnsweriQ helped automate our customer service order cancellation process. What used to take 5 to 7 minutes of an agent's time now takes us 10 seconds. It integrates right with Zendesk, our CRM platform, and works across all channels when a customer emails, chats, or calls us.
Elimination of manual errors
Automate processes that otherwise require agents to traverse multiple systems with just a single click. Bring down the Average Handle Time (AHT) by up to 90% for key processes.
Repetitive processes are prone to human errors. With intelligent automation of such processes, you are guaranteed to eliminate human errors on almost every execution.
Tackle a growth in incoming customer cases without growing your team. Free up your agents’ time with a massive reduction in Average Handle Times (AHT) and scale your support with ease.
Agents want to focus on complex customer issues that require creativity and empathy. Automate the mundane and tedious aspects of serving customers and enable agents to take up more fulfilling work.
Provide order status updates to customers in an instant
Manage and edit customers’ accounts with ease
Process order cancellation requests in a single click
Handle upgrade requests effortlessly
Generate and share invoices en masse
Calculate and process refunds error-free, always
Communicate inventory updates with partners automatically
Automate responses to pricing inquiries for customized orders
Use historical case data to identify service requests with repetitive processes attached to them
AnsweriQ works with you to create an automation specific to your use case and internal systems
Set up the automation on-cloud or on-premise
Performance measurement and constant optimization through advanced, real-time analytics