As a customer support leader, you are likely faced with an increasing volume of support requests, escalating support costs, as well as high customer expectations. Since the majority of your time is spent putting out fires, wouldn't it be nice if you were able to reduce 30% of your incoming queries by presenting your customers with swift resolution at the point of ticket submission? The fact
Self Assist is an intelligent "deflection" tool that understands the context and content of incoming tickets and uses AI to provide relevant content suggestions right from your knowledge base. When your customer is about to submit a question or issue, Self Assist will suggest an answer from your content sources. This enables customers to self-discover the right answer quickly, utilizing the wealth of information that exists in your content portals. You'll notice an immediate reduction in ticket volume and you'll free up your agents’ bandwidth to focus on the issues that require creativity and customer connection.