AnswerIQ Blog

You’re paying too much for customer support tickets — here’s why

Chances are you’re overpaying for your customer support system, and it’s not even your fault. It turns out that the most popular customer support channels also happen to be the most expensive. The status quo is expensive, so many customer support directors are not even aware that they are paying too much per ticket. You have to ask yourself: are you capturing resolution efficiency by exploring emerging technology, or defaulting to legacy channels and losing money?

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Topics: Customer Support, Cost