AnswerIQ Blog

My Business Is Growing But My Customer Support Can’t Keep Up!

So your business is growing? Great! But, your customer support system remains the same? Well that means, like many newly prosperous businesses, your organization is on a collision course toward low CSAT scores.

The fact of the matter is many businesses are simply not equipped to handle increased ticket volume or newly complex inquiries. As organizations grow, CSAT scores suffer greatly which ultimately hurts the prosperity businesses. Why is customer satisfaction in such disarray as businesses grow? It’s simple: businesses are employing outdated CXM technology.

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Topics: Customer Service, Growth