AnswerIQ Blog Announces $5 million Series A from Madrona Venture Group to Apply AI at Scale to Customer Support

Seattle, WA August 3rd,  2017 -, an AI-powered service for customer support, today announced Series A financing of $5 million from Madrona Venture Group. The company offers an artificial intelligence service to resolve customer support tickets to increase efficiency and accuracy while reducing costs. The company, led by CEO Pradeep Rathinam and CTO Prashant Luthra, leverages the customer support intelligence service of, which was acquired by GE Digital last year, and is at the core of the new entity.  GE Ventures holds an equity position in SmartAssist.

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Topics: SmartAssist is Now SmartAssist and It’s Full Speed Ahead from Here!

It’s been an exciting time in our offices these last few months, and we’re thrilled to be able to finally let our valued customers and colleagues in on the details of what’s changed and — more importantly — what’s staying the same at

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Topics: SmartAssist